QualityPro Qualifications

QUALIFICATION 4:1 - SALES/TECHNICIAN TRAINING
NPMA QualityPro Sales/Technician Training Practices

A QualityPro Company must adhere to the following with regard to current and prospective Sales/Technicians:

  1. In states without required Sales/Technician testing requirements, the company must ensure that 100% of its Sales/Technicians have taken and passed the QualityPro Technician Examination within six months of application for the QualityPro Program.
    • Newly hired Sales/Technicians must take the examination within 6 months of their date of hire.
    • If a Sales/Technician has taken and passed the QualityPro examination, credit for the examination is transferable between employers.
  2. In states with required examinations for Sales/Technicians, the company must ensure that all Technicians are in compliance with state requirements.
  3. If, for state certification or licensing, an individual passes a state examination which QualityPro deems adequate to meet QualityPro standards, he or she is exempt from taking the QualityPro Technician Examination.
  4. For Quality Pro Companies that wish to become "QualityPro School IPM," all Sales/Technicians who service school accounts must take and pass an additional examination.

Note: In the case of a valued employee who is employed prior to the company receiving the QualityPro designation, and who fails the examination, the employer has the option to sign a statement vouching for the employee's technical competence. The number of employees exempted under this provision may never exceed 10% of the sales/service technician employee base or one employee, whichever is greater. This exception does not apply to employees who are hired after a company earns the QualityPro designation. If a new employee does not pass these training requirements, they must be accompanied in the field by a qualified employee until such time as they meet these requirements.